Description

Description and Requirements

The Role
Responsible for daily administration of Regional Market Credits & Fees including interpreting contractual documents, analyzing group level billing and remittance, calculation of various types of credits, requesting payment and communication with Sales/Service partners.

Key Responsibilities

• Advanced level subject matter expert who exercises discretion and independent judgment in the work completed
• Maintains data in the administrative systems; troubleshoots and corrects data issues. Works various transaction error reports and queues.
• Provides technical expertise to management for decision making by participating in operational analyses and studies.
• Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers
• Handles escalated calls/cases from other teams.
• Participate on calls/meetings to explain process/procedures and resolve issues.
• Calculates/Reviews credit and fee payments to Regional Market customers following established guidelines/processes.
• Performs other related duties as assigned or required.

Required Qualifications

• 1-2 years of business experience working in a professional environment
• Proficient Excel skills.
• Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing.
• Ability to handle pressure situations (internal and external) with professionalism and tack.
• Ability to work independently and in a team environment.

Preferred Qualifications

• Maintains extensive knowledge of the administrative systems
• College degree and/or 3-5 years related business experience

The expected salary range for this position is $55,000 - $62,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

$55,000 - $62,000


Requisition #: 16235

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