Description

Our Risk Solutions team is currently seeking a Technical Manager with expertise in construction / builder's risk. Position is eligible for a fully remote arrangement. This is a full-time, exempt role.

POSITION OVERVIEW:

This role reports to the Marine Technical Director and supports the Risk Solutions Field, the Technical Director Team, and both Core Commercial and Marine business units with a specific focus on construction industry exposures within the applicable lines of business. This includes but is not limited to; construction industry exposures within Property, Liability, Worker's Compensation, Commercial Auto, Builder's Risk, and Contractor's Equipment coverages.

IN THIS ROLE, YOU WILL:

• Corporate Underwriting and Technical Team Support- Partner with our underwriting and technical director group to strategically participate and contribute to new/existing class of business strategies analyzing inherent exposures and required controls.
• Risk Solutions Field Training and Technical Support- Supports construction and related industry technical skill development training of our field consultants.
• Strategic Project Initiatives - Works closely with technical director team and corporate underwriting to participate in appropriate projects to improve skillset development, best practices and guidelines, support corporate underwriting initiatives, and address emerging issues and trends.
• Account Survey/Service - Support the field in quality reviews and technical account consultation to ensure execution of best practices and survey quality standards. Role should also include travel to take the lead and assess (or co-travel to assist field consultants) with high-risk construction surveys in the field when appropriate.

Key Job Duties :

• Collaborate with Industry Leadership, Corporate Line of Business Underwriting and Claims.
• Monitor and develop action plans for emerging construction industry trends. Collaborate with TDs in project planning and develop/manage own project plans as necessary.
• Collaborate with the Technical Director and Field Operations Leaders to ensure Risk Solutions field staff possess technical skillset necessary for risk assessment and service for the construction industry. Work with TD and Field Operations Leaders to strategically address skill gap and best practice opportunities.
• Collaborate with Risk Solutions Field Staff through co-travel, account consultation, quality reviews, etc. to support skill development and ensure quality survey and report standards.
• Support development and maintenance of Risk Solutions internal technical construction related resources (i.e., training modules, owner's manuals, best practices/guidelines, technical reference materials, etc.), as well as external customer-facing resources (website subject matter guidance, technical and partner handouts, etc.)
• Support and collaborate with technical director team on developing/managing innovative solutions and technology to support risk reduction in all construction industry verticals. This includes current innovative solutions and future innovative opportunities. The TM role will collaborate on and/or direct implementation/execution of these solutions in the risk solutions field.
• Collaborate with local underwriting leaders, underwriters, and RS service managers to support and promote RS related services and capabilities with customers and agents.
• Attend industry conferences, professional development seminars/webinars, etc. to maintain a high-level of technical skillsets and pulse on industry trends.

Key Measures of Success:

• Quality and impact of work product
• Partnership with Risk Solutions Field Operations, Industry Leadership, Corporate Line of Business/Industry Underwriting and Claim partners
• Development and management of Risk Solutions tools, resources, and technical training
• Achieves positive project management outcomes
• Partnership with underwriting and agency partners
• Innovative ideas and implementation for quality and efficiency gains
• Timeliness
• Productivity

WHAT YOU NEED TO APPLY:

• At least 10 years Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier with an emphasis on providing consultative services.
• Professional loss control certification preferred to include CSP, CHST, CRIS, CIH, PE, CPCU, ARM. OSHA 10/30 Hour Instructor Certification is a strong plus.
• B.S. degree or equivalent work experience preferred in a related field to include construction, health and safety, science, engineering, or risk management.
• Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction.
• Strong to exceptional communication skills, both verbal & written.
• Strong to exceptional analytical & problem-solving skills.
• Demonstrated project management skills.
• Ability to work in a dynamic environment on multiple projects, tasks, or assignments.
• Results focused.
• Possesses a superior consultative skillset necessary for risk assessment and service.

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment.

• Ability to work in a fast-paced environment.

• Ability to travel as necessary.
• Ability to sit and/or stand for extended periods.
• Ability to walk through customer buildings and facilities.
• Ability to climb a ladder to various heights and maintain balance while performing work tasks.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 44940

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