Description

JOB DESCRIPTION

The Process Improvements and Programs Manager is responsible for identifying and leading process improvement initiatives as well as leading programs in the Legal and Compliance group.

Process Improvements and Project Management:

Identify areas within the L&C group for potential process improvements. Lead the analysis, planning, and execution of process improvement initiatives, ensuring benefits are realized and processes remain controlled.

Take proactive steps to develop and manage multiple project plans, timelines, and budgets concurrently, while demonstrating strong communication skills and the ability to effectively resolve stakeholder conflicts.

Utilize advanced analytical skills and use Excel and other tools to mine data and address process review questions.

Apply Six Sigma-type methodology to identify root cause of process issues, implement data-driven solutions, and drive continuous process improvement.

Programs Management:

Assume responsibility for end-to-end management of L&C programs with minimal supervision. Proactively develop agendas, and manage logistics, schedules and communications. Programs include:

• Leading and managing the Continuing Legal Education (CLE) program, including developing, selecting and booking programs, communicating with outside law firm presenters, and managing the CLE platform:
• Co-Chairing the summer internship program, including supervising interns, collecting assignments from L&C colleagues, identifying and booking presentations and other content for interns, planning social activities and providing performance feedback;
• Leading technical and program aspect of large-scale leadership events, including Town Hall-style meetings;

Serve as liaison with the L&C Advisory Council to effectuate and support its programs and initiatives, focus on maximizing staff participation by tracking attendance, analyzing engagement data, and implementing strategies to boost involvement. Continuously seek ways to enhance participation and improve program outcomes.

Take proactive responsibility to manage the global L&C employee roster to ensure accurate and up-to-date records of staff roles, reporting lines, and contact details. Regularly update and maintain these resources to support effective communication, workforce event planning, and organizational transparency. This activity dovetails with program management in that it provides reliable employee information essential for planning, coordination, and stakeholder engagement across all initiatives. Produce and update L&C organization charts using the roster and seeking and incorporating feedback from senior leaders within the global L&C group.

Identify and drive the creation and management of knowledge-sharing resources, such as internal intranet sites, templates, playbooks, and FAQs to enhance learning and development within the L&C group.

Requisition #: 32868

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