Description

• Coordinates the work of department personnel by planning and directing work assignments, interpreting and communicating policies and procedures to department staff, recommending personnel actions (for example, promotions, disciplinary actions, etc.)
• Develops and organizes the workflow through the department. Monitors processing deadlines and work output of the department to ensure that processing deadlines are met.
• Trains new and existing staff about department procedures, programs and system changes. Monitors work performance of staff to ensure that company procedures are followed.
• Analyzes and resolves work problems and assists staff in solving work problems.
• Informs supervisor and management personnel of status and concerns of department.
• Monitors new software releases and upgrades to ensure proper use and utilization.
• Coordinates the updating and maintenance of procedure manuals and guidelines.
• Coordinates and supervises the underwriting and processing of complex and difficult policies.
• Coordinates the review of insurance applications and other policy forms and documents to evaluate, classify and rate insurance coverages.
• Communicates by phone and by mail with agents and field personnel about complex and difficult policies.
• Enters data into the computer and updates records.
• Monitors and checks outgoing reports and policy forms for accuracy.
• Assists with other duties as necessary.

• In-depth knowledge of MPCI program and specialty programs and the applicable underwriting rules and procedures.
• Ability to positively direct the work of others, including the ability to make and communicate work assignments and resolve issues affecting staff members.
• Ability to train new employees about job tasks and to update current employees about process changes.
• Ability to comprehend agents' questions and concerns over the telephone and to provide correct, courteous answers.
• Ability to organize and prioritize multiple tasks.
• Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
• Ability to learn and apply detailed information about the company's products, services, processes and systems. Ability to use the company's terminology.
• Experience in the use of department equipment and general office practices.
• Ability to perform basic and complex mathematical calculations.
• Ability to remain calm and professional.
• Ability to work well with people in a team environment.
• Ability to work from oral and written communications.
• Ability to maintain confidentiality.
• Ability to assist in other work-related areas as required.