Description

Description and Requirements

The Team You Will Join

Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Billing Analyst is responsible for providing billing administration and solutions to MetLife group customers across all markets, products and customer billing arrangements. Responsible for the overall customer billing experience and delivering service excellence to group customers. Guided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to be part of the Billing and Remittance organization.

Key Responsibilities

• Builds and maintains strong relationships with group customers and internal partners. Serves as key contact to call center on complex issues. Resolves and responds to group customer regarding billing inquiries and issues. May include other internal partners in resolution. Participates in escalation calls as billing expert with customer, broker, sales and service as situation warrants.
• Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments and overpayments. Offers situation specific alternatives and solutions to assist customers.
• Educates customers on the billing and remittance processes and provides ongoing guidance and support to make billing administration easy for them.
• Performs functions critical to the accuracy of billing for assigned group customers including daily review and analysis of error reports, suspense management, billing vs remit discrepancies, billing master schedule updates, final bill hold review and release, eligibility updates and identification of due and unpaid premium.
• Complete group level reconciliations and payment history review. Makes decisions regarding refunds, write offs, and reinstatements.

Required Qualifications

• Demonstrated customer service skills with ability to communicate both verbally and in writing.
• Experience handling pressure situations with professionalism and tact.
• Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness.
• Bachelor's degree or related business experience.

Preferred Qualifications

• Prior billing experience including reconciliations and payroll processing.
• Advanced knowledge of Excel.
• Experience working directly with customers to resolve issues.

The expected salary range for this position is $45,000 - $65,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.


Requisition #: 16954

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