Description

Description and Requirements

The Team You Will Join

Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

Key Responsibilities

Lead solution design and development of cross functional, multi-application, hybrid-cloud platform to solve complex business problems. Focus on ensuring the rich technical solutions are architected and delivered, increasing the maturity of platforms. Drive development delivery - technical decisions, best practices, and end to end design from development to post-production support. Collaborate with prospective users and clients to understand and anticipate their needs and translate them into product requirements. Create a product road map and backlog based on this vision. Engage in all stages of product creation including design and development and provide necessary clarifications. Apply user-centered design thinking throughout the analysis and design process. Work with vendor product owners to represent internal needs, bring back vendor issues/enhancements and lead analysis of impact to internal functions. Work with business product owners and application development teams to establish and implement the appropriate solutions. Participate in discovery sessions to observe, document, and validate business processes and capture key insights. Elicit, analyze, and document functional and nonfunctional requirements. Create user stories and wireframes to conceptualize future states for user experience, new and enhanced services, and business cases. Monitor performance, identifying underlying problems, researching potential solutions, and proposing necessary actions. Lead the implementation, testing, integration and issue resolution around the digital solutions. Analyze production incidents, build BSA team to address issues, and partner with business areas and FINEOS vendor for solutions. Leverage Azure, Jira, Target process tools, Splunk, HIVE data tools, and Oracle database for data analysis and incident triaging. Communicate effectively and fluently between stakeholders, including business product owners, tech leads, developers, and partnering teams, within compelling timelines to avoid business disruption. Identify new software/service/functions to be developed and implemented.

Required Qualifications

Bachelor's degree in Computer Science, Business Management or related field (willing to accept foreign education equivalent) and ten (10) years of experience creating technology solutions. Position requires experience in the following: Experience creating requirements documentation, including use cases and user stories; experience completing data analysis using Excel; experience developing software that follows Agile and waterfall methodologies to deliver the commitment as per the agreed product delivery roadmap; experience with Azure DevOps, including writing and expanding user stories for digital disability features, defining done criteria (definition of done), identifying test scenarios for specific digital disability scenarios, managing Azure Boards, reports, metric alignments, reporting, and participating in retrospectives and aligning stakeholders in Agile environments; experience implementing website/portal solutions; experience analyzing the batch process and API logic and gather the necessary requirements and propose solutions to address any gaps or issues and ensuring that the solutions accommodate changes in the business landscape and updates in partnering systems; and, experience reverse engineering legacy systems with minimum documentation support for troubleshooting and future enhancements .

#LI-DNI

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $ 152,825 - $175,600 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.


Requisition #: 18639

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