Description

Description and Requirements

The Team You Will Join

Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Role Value Proposition:

The Dental Concierge will provide personalized service for Dental customers with access to concierge services. Specific areas of focus include complex claim review, escalation resolution , and customer care .

Key Responsibilities

Key Responsibilities:

• Act as a "single point of contact" for assigned customers.
• Responsible for consultative support of a complex client in partnership with sales and accounts.
• Provide technical expertise with respect to customer plan provisions and have strong end to end business knowledge.
• Review and respond to customer and member claim escalations to ensure timely complaint resolution.
• Proactively coordinate with appropriate internal and external partners to obtain the necessary information to resolve issues and or requests.
• Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
• Serves as a key resource and a subject matter expert to Customer Unit and National Accounts.

Required Qualifications

Essential Business Experience and Technical Skills:

Required:

• High school diploma
• An ability to work scheduled shifts during West Coast hours of operation of at least 8 AM to 5PM PST.
• 1-2 years Dental Experience
• Strong knowledge of current process and technology in place to support the existing customers.
• Proficient with Microsoft Office software, particularly Excel and PowerPoint
• Extensive experience managing complex client accounts and relationships, with focus on Dental and Account Management.
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Experienced and comfortable presenting to larger groups

Preferred Qualifications

Preferred:

• 3-5 years Dental Claims / Plan Administration experience
• Bachelor's degree
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• Ability to balance client expectations with MetLife capabilities.
• Self-motivated to learn more about the business and is proactive in personal development.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $74,900 - $90,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.


Requisition #: 16906

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