Description

Job Requisition ID: 94310

Location Designation: Hybrid - 3 days per week

94310 - PF5 Digital Service Portfolio Management & Alignment

Business Unit Overview
Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you're directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.

Role Overview

The Corporate Vice President, Digital Service Portfolio Management & Alignment, is responsible for translating the Digital Service strategy into an integrated portfolio of initiatives that advance business objectives across Service Experience, Technology, and Foundational Business organizations. Reporting to the Head of Digital Service Strategy & Enablement, this role provides leadership for portfolio planning, roadmap management, cross-functional alignment, and dependency coordination to enable successful execution of strategic priorities.

This role serves as a trusted advisor to senior leadership, providing visibility into portfolio health, execution risks, and investment priorities while fostering collaboration across highly matrixed teams. The successful candidate combines strategic thinking with operational discipline to ensure initiatives remain aligned with enterprise objectives and deliver meaningful business outcomes.

What You'll Do

• Lead the development and management of the Digital Service portfolio, translating strategic priorities into integrated roadmaps, actionable plans, and measurable business outcomes across Service Experience and Foundational Business Value Streams.
• Drive cross-functional alignment by identifying, managing, and resolving dependencies, risks, and sequencing considerations across Product, Technology, Service, and business stakeholders to support successful portfolio execution.
• Establish and maintain portfolio governance, roadmap management, and reporting processes that provide executive visibility into initiative progress, strategic alignment, resource needs, and investment priorities.
• Develop executive-level presentations, portfolio reviews, and data-driven recommendations that support governance forums, prioritization discussions, investment decisions, and long-range planning.
• Partner with senior leaders to promote enterprise consistency, operational readiness, and continuous portfolio optimization by identifying opportunities for integration, process improvement, and strategic alignment.

What You'll Bring



Required Skills

• Bachelor's degree or equivalent professional experience.
• 10+ years of experience in strategy, portfolio management, digital transformation, business operations, or large-scale program leadership.
• Demonstrated success leading complex, cross-functional initiatives within highly matrixed organizations while influencing stakeholders without direct authority.
• Strong experience developing and managing multi-year strategic roadmaps, portfolio plans, governance processes, and executive-level reporting.
• Deep understanding of digital product delivery, technology organizations, operational readiness, portfolio management, and organizational change.
• Exceptional analytical, communication, facilitation, and executive presentation skills, with the ability to synthesize complex information into actionable recommendations.

Preferred Skills

• Experience supporting enterprise digital transformation initiatives within financial services, insurance, or other highly regulated industries.
• Familiarity with Agile portfolio management, value stream operating models, and modern product management practices.
• Experience leading portfolio governance, investment prioritization, and executive planning processes across multiple business organizations.
• Proven ability to balance strategic vision with operational execution while managing competing priorities in a fast-paced environment.

Pay Transparency

Salary Range: $125,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note : This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 94310


Requisition #: 42605947

6ahf9io63