Description

JOB DESCRIPTION

Chubb Benefits, a Chubb Company, is seeking an CSI Compliance Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

The CSI Compliance Coordinator is responsible for overseeing their assigned complaint cases from start to finish, a process that involves reviewing the subject matter of the complaint in question, gathering pertinent supporting items which often include policy-related documents, historical correspondence to and from the insured, reviewing call histories, and prior case notes all in an effort to provide a thorough, solid response to complaints filed through regulatory entities. The coordinator will also be responsible, when necessary, to communicate internally with various departments in an effort to either secure a better understanding of events that took place, or to ask that a matter beyond the coordinator's control be resolved.

Responsibilities

• Receive, document, and manage complaints related to regulatory compliance from various sources, including customers, regulatory bodies, and internal departments.
• Conduct thorough investigations into complaints, gathering and analyzing relevant data and documentation.
• Collaborate with cross-functional teams to identify root causes and develop corrective and preventive action plans.
• Ensure all investigations and resolutions are completed within established timelines and in compliance with regulatory requirements.
• Maintain accurate records of all complaint investigations.
• Communicate findings and resolutions to relevant stakeholders, including legal, customers, and regulatory agencies, as necessary.
• Stay updated on relevant regulations and industry standards to ensure compliance and best practices.
• Assist in the development and implementation of training programs related to complaint handling and regulatory compliance.
• Participate in audits and inspections by regulatory bodies as required.
• Review and distribution of all incoming consumer and regulatory complaints.
  

Qualifications

• Proven experience within customer service or complaint resolution, preferably in the consumer services industry.
• Strong understanding of regulatory and non-regulatory complaint processes.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service management software and tools.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent interpersonal and communication skills.
• Demonstrate the ability to work with a minimum of supervision.
• Proficient in research, data gathering and analysis.
• Ability to make prompt, sound, decisions based upon analysis of complex issues.
• Ability to manage multiple priorities and meet deadlines.
• Strong organizational skills; Strong attention to detail; Adaptable.

Preferred Qualifications:

• Experience in the insurance or consumer services industry.
• Familiarity with regulatory requirements related to consumer complaints.
• Knowledge of Accident and Health products as well as state insurance laws and regulations related to A&H (Life, Accident, Specified Disease, Disability, etc.)
• Knowledge of Claim handling processes
• Mainframe, Content Manager, Dynamics, and WIMS proficiency
• Technology proficiency - PCs, PowerPoint, Word, Outlook, Excel, Teams

Education/Experience

• Bachelor's Degree preferred; High School Diploma or GED Required.
• Technology proficiency - PCs, PowerPoint, Word, Outlook, Excel, Teams
• Fundamental knowledge of A&H regulatory requirements helpful.

The pay range for the role is $48,000 to $67,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Chubb Benefits

Requisition #: 31527

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