Description

• Oversee all aspects of biweekly payroll processing, including earnings, deductions, file uploads, new hires, terminations, status changes, time reporting, employment data, and direct deposit updates. Handle the most complex transactions and resolve payroll issues.
• Lead, coach, and develop the payroll processing team, providing daily guidance and supporting professional growth.
• Ensure payroll confirmations are completed accurately and in compliance with internal audit and departmental guidelines, including batch balancing and issue resolution during pre-confirm audits.
• Manage post-payroll activities such as gross/net pay balancing, direct deposit funding, check distribution, remittances, and report delivery, ensuring compliance with established procedures.
• Oversee all aspects of garnishment administration, ensuring operational accuracy and compliance.
• Manage payroll-related functions of the time reporting system.
• Serve as the main contact for general ledger interactions, including scheduling and sending payroll expense and headcount files, troubleshooting, and resolving issues for accurate financial reporting. Respond to finance inquiries and resolve suspense account items.
• Supervise the Chubb portal and payroll mailbox, triage inquiries, resolve complex issues, identify trends for cross-training, implement corrective actions, and manage escalations to ensure high-quality customer service.
• Develop and maintain advanced Excel workbooks to automate payroll processes and improve efficiency and accuracy.
• Create and maintain procedure documentation to standardize payroll processes for the team.
• Lead and participate in recurring and ad-hoc special projects impacting payroll operations.
• Create, generate and analyze scheduled and ad-hoc payroll reports.
• Ensure high levels of customer satisfaction by delivering excellent service and holding the team accountable.
• Serve as the subject matter expert for the Global View payroll system, supporting both regular and off-cycle payroll operations, reporting needs, system enhancements, testing, and issue resolution.