Description

JOB DESCRIPTION

Claim Director (Commercial Claims)

Position Overview:
The Claim Director (Commercial Claims) is responsible for leading and managing a team of Claim Examiners and Specialists handling Commercial Auto Claims, including property damage, liability, and related coverages. This leadership role ensures operational excellence, regulatory compliance, and the professional development of team members, while fostering a culture of customer service, innovation, and continuous improvement.

Position Responsibilities:

• Direct, coach, and mentor a team of Claim Examiners and Specialists to ensure timely, accurate, and customer-focused claim handling.
• Monitor claim assignments, workloads, and performance metrics to drive operational efficiency and quality outcomes.
• Oversee compliance with all internal, statutory, and regulatory requirements, including file documentation and reporting standards.
• Review and approve reserves, settlements, and large loss strategies in accordance with company guidelines.
• Identify training needs and facilitate ongoing development for team members, including technical, regulatory, and customer service topics.
• Collaborate with internal and external partners to resolve complex claims, coverage issues, and escalated customer concerns.
• Drive process improvement initiatives and champion best practices in claims handling and customer service.
• Support Catastrophe Operations and surge events, including resource planning and team mobilization as needed.
• Foster a positive, inclusive, and high-performing team culture aligned with company values and goals.

Knowledge, Skills & Abilities:

• Expert knowledge of commercial insurance contracts, claims investigation, legal requirements, and insurance regulations.
• Demonstrated leadership and team management skills, including coaching, performance management, and conflict resolution.
• Strong analytical and decision-making abilities, with a focus on accuracy, efficiency, and risk management.
• Excellent verbal and written communication skills, with the ability to influence and negotiate at all levels.
• Ability to manage multiple priorities and adapt to changing business needs in a fast-paced environment.
• Proficiency in claims systems, reporting tools, and Microsoft Office Suite.
• Commitment to continuous improvement, innovation, and professional development.

Requisition #: 31618

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