Description

JOB DESCRIPTION

Position Summary:

The Executive Support Lead is a critical, role responsible for overseeing and optimizing the support provided to our executive leadership team. This individual will act as a technical and operational lead of executive support staff, ensuring seamless operations, proactive support, and a high degree of professionalism. In addition, this position will provide direct support to the CEO.

Key Responsibilities:

Team Leadership & Development:

• Lead, mentor, and a team of executive support staff, fostering a culture of excellence, collaboration, and continuous improvement.
• Manage workload distribution and ensure appropriate support for all executives.
• Provide operational and strategic updates to management regularly.

Strategic Support & Operations:

• Act as a central point of contact for executive escalations, and coordinating solutions as required.
• Proactively identify and implement process improvements to enhance the efficiency and effectiveness of executive support.
• Oversee the planning and execution of executive-level meetings, offsites, and events, ensuring all technical items are handled flawlessly.
• Serve as a liaison between executives and other departments, taking ownership of issues and driving them to resolution.
• Provide all levels of IT support to the CEO as needed, including travelling to Executive residences and travelling to support CEO meetings and events.

Relationship Management:

• Build strong, trusted relationships with the executive leadership team, understanding their preferences and priorities.
• Collaborate with other departmental leaders to ensure alignment and seamless support across the organization.
• Act as an ambassador for the executive team, representing them professionally in internal and external interactions.

Requisition #: 23059

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