Description

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage

• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment

• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner

• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)

• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries

• Maintain established levels of productivity, service, and quality standards within a fast-paced call center

• Works collaboratively with team members, and business partners to provide a quality experience for our agents

• Responsible for cross selling coverage to round out accounts

• Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; w ork overtime as needed

• Complete additional tasks and other projects/duties as assigned