Description

• Oversee and manage all external subrogation vendors, including subrogation legal teams, ensuring high performance in day-to-day recovery operations for property and auto matters.
• Lead and develop the internal management and claims team responsible for supervising outside vendors and handling subrogation claims.
• Drive financial accountability for the recovery results delivered by external vendors, including monitoring KPIs, budgets, and settlement outcomes.
• Exercise closing and settlement authority on the highest value and most complex claims, ensuring compliance with company standards and maximizing recovery.
• Serve as the primary liaison with senior leadership, providing regular updates, strategic recommendations, and performance reporting.
• Collaborate closely with underwriting teams to share insights, trends, and recovery opportunities that impact risk selection and pricing.
• Interface with claims property and auto disciplines to ensure seamless coordination and alignment of recovery strategies.
• Maintain and enhance strong subrogation and/or claims practices, leveraging industry best practices and regulatory compliance.
• Develop and implement strategies to improve recovery rates, vendor performance, and process efficiency.