Description

• Collaborate with senior and regional management across Financial Lines to ensure key business priorities are supported with clear tactical plans.
• Establish and nurture high-level relationships with business partners, acting as a strategic advisor on service operations and influencing decision-making processes.
• Design and implement comprehensive strategic plans to optimize business services across regions, leveraging data-driven insights to enhance efficiency and effectiveness in core areas.
• Build and lead the execution of strategic and tactical plans that enhance service outcomes and maximize the development of targeted business across Financial Lines.
• Make key strategic decisions by utilizing data management tools, production measures, service indicators, and other key metrics.

• Ensure adequate staffing levels at all times by proactively assessing workforce needs and aligning resources to meet organizational demands.
• Develop and implement a strategic plan to retain high-potential employees and foster long-term growth.
• Provide coaching and development to employees by offering clarity, direction, and support to enhance skills, knowledge, and behaviors for overall success and positive engagement.
• Deliver regular, results-oriented feedback aligned with organizational and individual goals.

• Assess and refine regional processes to drive transformative improvements and maximize operational efficiency.
• Leverage data-driven insights to proactively manage metrics, fostering a high-performance work environment that significantly boosts underwriting capacity and productivity.
• Oversee and optimize team workload distribution to ensure strategic resource allocation and peak operational performance.
• Ensure rigorous compliance with workflows and procedures, seamlessly aligning with corporate and branch strategies to achieve strategic objectives.
• Identify and capitalize on automation opportunities to revolutionize processes, minimize manual tasks, and substantially enhance overall operational efficiency.