Description

JOB DESCRIPTION

This role will serve as the primary advocate for emerging technology education and workforce capability across North America Claims, with a specific focus on artificial intelligence (AI) application. Reporting to the Head of Learning, this individual will closely collaborate with business partners to drive the adoption of technology-driven workforce solutions. As an overall technology expert, this individual will serve as a change advocate and educational resource in the design and delivery of impactful learning experiences in support of workforce enablement. This role requires close partnership with internal AI leadership and cross-functional teams to ensure alignment with emerging business and technological strategies.

Key Responsibilities:

• Technology Education & Workforce Capability
  • Lead the design, delivery, and continuous improvement of technology education and enablement programs for Claims employees.
  • Partner across the NA Claims Learning team to embed AI and emerging technology content into existing curricula.
  • Leverage digital learning platforms and tools to maximize reach, engagement, and effectiveness of technology-related training.
  • Serve as a resource for ongoing learning and upskilling related to AI, emerging technologies, and learning technologies.
  • Provide technical expertise to the Claims organization on cutting-edge performance support capabilities.
• AI Strategy & Use Case Development
  • Collaborate with Claims leadership and business units to define, prioritize, and refine practical AI use cases that improve claims processes and outcomes.
  • Evaluate and recommend AI tools and technologies that align with business objectives and strategies.
  • Develop business cases and success metrics for proposed AI initiatives in Claims.
• Change Management & Adoption
  • Champion the adoption of AI and new technologies through targeted learning interventions, communication campaigns, and hands-on enablement.
  • Design and implement change management strategies to ensure successful integration of AI solutions into daily workflows.
  • Track, analyze, and report on learning outcomes, adoption rates, efficiency gains, and business impact.
• Stakeholder Engagement
  • Act as the bridge between Claims Learning, business leaders, and the enterprise AI champion to ensure alignment of learning and AI strategies.
  • Facilitate cross-functional collaboration to ensure knowledge sharing and best practices across business units.
  • Represent the Claims division in enterprise-wide AI forums and initiatives.
• Consulting & Technical Leadership
  • Provide expert consulting on AI strategy, solution design, and implementation, with a focus on workforce transformation and capability building.
  • Stay current with industry trends, best practices, and regulatory developments in AI and insurance.
  • Mentor and guide Claims staff and project teams on AI-related projects.
  • Analyze data to assess the impact of AI on employee learning, instructional effectiveness, and engagement.
  • Contribute to the development of an AI educational strategic plan and organizational guidelines for responsible innovation.

Requisition #: 30654

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