Description

Description and Requirements

VP, Business Process Reengineering

The Role :

This role will be critical in the further development and scaling of the Business Process Reengineering (BPR) capability across MetLife, focused on simplifying end-to-end customer experiences and business processes, while reducing operational expenses and risks. The BPR capability will be deployed to the highest-priority enterprise processes, as determined by the ELT (Executive Leadership Team), with direct accountability to ELT members regarding learnings, solution outcomes and mobilization of resources. As such, this leader will be required to demonstrate deep technical BPR expertise, accompanied by the executive presence required to interface with senior leadership.

Key Responsibilities:

This Leader will drive the prioritization, alignment, and execution of BPR engagements resulting in simplified customer servicing experiences, streamlines core processes, intelligent automation, de-risking of business processes, enrichment of work for our people and realization of cost/capacity right-sizing.

This role will enable MetLife's New Frontier strategy by both enabling BPR capabilities across MetLife's largest markets and extending solutions and learnings down and across markets.

Key responsibilities include:

• Curation of reengineering opportunities and solutions across all markets globally to enable value creation and scaling
• End-to-end assessment of key business processes focusing on customer experience, operational processes, digitization, automation, and risk management practices - enabled by AI
• Design of experience, process and technology-driven solutions using contemporary problem-solving techniques and maximizing the value of AI
• Strategic end-to-end business case development, enabling near-term and long-term strategic reengineering opportunities
• Solution implementation planning, sizing and sequencing across business, operations, technology, data and other delivery/control partners
• Development of success measures and sustainability plans
• Broad, multidisciplinary stakeholder management (including ELT members)
• Development of executive stakeholder materials and accountability measures
• Development/refinement of the BPR methodology and playbook

Candidate Qualifications:

• Bachelor's degree and related field experience required
• 15+ years leadership level experience with a background in operational excellence, Lean, process reengineering and/or large-scale transformation
• High aptitude for critical thinking, analytics and problem solving
• Ability to work across and break down organizational silos (end-to-end enterprise mindset)
• Ability to work and communicate across professional disciplines (business, operations, technology, risk, etc.)
• Intellectually curious and voracious learner
• Willingness to take calculated risks
• Commercial mindset that can balance customer expectations, firm success and people
• Strong business acumen, with ability to distill out commercial impacts
• Credible, trusted advisor to senior business leaders
• Excellent communicator, with ability to sift through complexity and articulate key messages
• Empathetic and high EQ to create followership and drive alignment across teams
• Comfort with ambiguity and ability to focus across competing priorities
• Practical experience with design-led thinking and experience design preferred
• Ability to travel up to 25 %

The expected salary range for this position is $240K to $260K. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$240K to $260K


Requisition #: 13114

6ahf9io63