Description

Description and Requirements

Product Summary:

MetLife's Total Control Account (TCA) is a payment method used to pay benefits from a Life Insurance policy or Annuity contract. TCA is an interest-bearing, no fee account designed to give beneficiaries the peace of mind that their money is secure and accessible while they decide how to use their funds. Although not a bank account, it's a lot like a checking account, but with several advantages including the ability to order a free Debit Card, ability to link to mobile payment services, transfer funds from TCA with no fees and designate a beneficiary(ies).

Summary of Responsibilities:

This position is responsible for opening, reviewing specific processes, and maintaining Total Control Accounts (TCA) for multiple product lines. This position is responsible for review and working of queues, reports, operational processes including metrics. Other responsibilities include, partnering with claim teams, and our vendor to ensure that TCA's are set up, mailed, and processed correctly.

Principal Responsibilities:

• Perform daily reject report, as needed.
• Open new manual TCA accounts.
• Review the additional payment report to ensure that new accounts are not created if the account holder already has an existing account that the money can be transferred into.
• Process requests from the Law Department on TCA accounts.
• May need to assist with processing of accountholder ACH and/or wire transfers.
• Process requests from claim teams on new and existing accounts, as needed.
• Quality control work that was emailed to vendor for processing and/or uploaded to processing system for the prior day, to ensure accuracy of transactions.
• Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met.
• Process Third Party Transfers or Withdrawal requests from Legal and/or Tax Unit, as requested.
• Interact and partner with vendor, the Legal Department, Claim Teams, TCA Call Center, Accountholders, and management to ensure that TCA accounts are appropriately maintained.

Knowledge/Skills/Competencies Required:

• Intermediate knowledge of insurance products and provisions
• Ability to make occasional outbound calls for TCA accountholders
• Exceptional customer service experience in a professional work environment

• Good analytical, oral and written communication skills

• PC knowledge (Microsoft Word and Excel)

• Ability to adjust and respond positively to multiple demands and shifting priorities

• Takes personal accountability for follow-through on customer commitments

• Projects an attitude of service, empathy and patience to all customers

• Ability to work periodic overtime

Knowledge/Skills/Competencies Preferred:

• Bachelors Degree
• Ability to introduce new ideas to improve work processes

The expected salary range for this position is $41,600 - $51,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

$41,600 - $51,500


Requisition #: 13190

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