Description

JOB DESCRIPTION

Combined Insurance, A Chubb company, is seeking a Strategic Account Executive to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of nearly 100 years. Come join our team of hard-working, talented professionals!

Position Summary

The Strategic Account Executive will work in close partnership with the Strategic Partnerships Unit to cultivate and manage robust broker and client relationships. This role is pivotal in delivering exceptional sales support and client experiences, fostering collaboration both within the team and across the organization. The incumbent will consistently advocate for client needs while driving positive outcomes for the organization. They will have proactive relationship management, strong problem-solving abilities, and a focus on both sales growth and client retention. The incumbent supports mature, long-standing partnerships and contributes to the operational enhancement of emerging business units, always striving to deliver best-in-class service and solutions.

Responsibilities

• Serve as the primary point of contact and subject matter expert for brokers and clients, ensuring effective communication and prompt resolution of inquiries, issues, and concerns.
• Build and maintain strong, positive relationships with brokers and clients, establishing trust and acting as a reliable resource for their needs.
• Develop and execute comprehensive, customized client relationship plans to satisfy service needs, achieve business and profitability objectives and drive account retention to support revenue growth.
• Collaborate with internal support teams to address and resolve broker and client inquiries, and provide guidance on navigating systems, processes, and resources for smooth operations.
• Proactively communicate important updates, changes, and industry trends to brokers and clients to keep them informed and support decision-making.
• Conduct regular meetings and check-ins with brokers and clients to gather feedback, address concerns, and strengthen relationships.
• Coordinate stewardship meetings, reporting, and training for brokers, clients, and key partners to ensure service needs are met and business objectives achieved.
• Act as a liaison among brokers, clients, and internal supporting functions to identify challenges, collaborate on process improvements, implement best practices, and bridge relationships where resolution is needed.
• Monitor performance metrics and analyze data to identify areas for improvement, growth opportunities, ensure compliance with industry regulations, and provide actionable insights to drive business decisions.
• Partner closely with program manager to effectively identify and monitor risks associated with business practices preventing the submission of quality production.
• Perform other duties as required to support strategic business objectives.

Requisition #: 28282

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