Description

Our claims team is currently seeking a Sr. Specialty Claims Consultant to join our growing team. This position can be fully remote or at one of claims office locations. This is a Full Time/Exempt.

Position Overview: Fully responsible for the investigation, evaluation, negotiation, and resolution of specialty claims which are the most complex in coverage and represent the company's largest damage exposures. The claims could originate anywhere in the country and require a high level of technical oversight to many professionals throughout the country. Claim types include Directors and Officers Liability, Employment Practices Liability, and Fiduciary Liability related to private companies, non-profit entities, condo/homeowner associations, and financial institutions.

In this role you will:

• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits

• May be involved in the oversight of technical work of other Liability Adjusters

• Will be involved in the direct handling of our most complex claims

• Exercise strong litigation management and litigation avoidance techniques to minimize legal spend

• Provide exceptional customer service to both internal and external partners, including Insureds, Agents, and Underwriters

• Make meaningful and timely reserve decisions within reporting framework

• Interpret and execute strategies of higher level management

• May publish white papers to set companywide policy on handling of certain large losses and/or work on special projects

• Accountable for making decisions that impact the short-term and long-term results of the company

• Work with product management to enhance Line of Business loss results

What you need to apply:

• Typically has 8-10 years management/professional liability experience

• Bachelor's degree or equivalent experience.

• Dedicated to meeting the expectations and requirements of internal and external customers

• Makes decisions in an informed, confident, and timely manner

• Maintains constructive working relationships despite differing perspectives

• Strong organizational and time management skills

• Ability to negotiate skillfully in difficult situations with both internal and external groups

• Demonstrates ability to win concessions without damaging relationships

• Demonstrates strong written and verbal communication skills

• Promotes and facilitates free and open communication

• Understanding of applicable statutes regulations and case law

• Thinks critically and anticipates recognizes identifies and develops solutions to problems in a timely manner

• Easily adapts to new or different changing situations requirements or priorities

• Cultivates an environment of teamwork and collaboration

• Operates with latitude for un-reviewed action or decision

• Proficient in MS Office Excel Word Internet etc.

• Proficient using Claims systems (i.e. Guidewire, CSS, PMS, etc.)

Physical demands & work environment:

• Ability to use a personal computer and other standard office equipment

• Ability to sit and/or stand for extended periods

• Required to work on-site as needed

• Ability to travel as necessary

• Ability to work hours in excess of 40 hours per week

• Ability to work in a fast paced changing or stressful environment

• Ability to perform work in a noisy/loud work environment

• Ability to operate a motor vehicle

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 41531

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