Description

JOB DESCRIPTION

As Senior Product Manager for Travel Assistance within the Accident and Health (A&H team here at Chubb, you will play a key role in shaping and managing our Travel Assistance Program. This role blends strategic product leadership with hands-on operational execution and vendor partner oversight. You'll be responsible for evolving our assistance offerings, ensuring vendors deliver on service expectations, and supporting day-to-day operations that keep the program running smoothly. We're looking for a strategic thinker who can also roll up their sleeves - from developing product strategy and managing vendor performance to responding to escalations, supporting internal communications, and handling operational tasks that ensure seamless service delivery for policyholders. If that's you, we'd love to talk!

In this role, you will:

• Lead the strategy, development, and execution of the travel assistance product roadmap, ensuring alignment with business goals and market trends
• Integrate assistance services into insurance products, promote program awareness, and identify opportunities for growth through market research
• Serve as subject matter expert in cross-functional and client/broker meetings; develop training and enablement materials; communicate program updates and insights to stakeholders
• Manage relationships and performance of global medical and security assistance vendors, ensuring compliance, driving improvements, and supporting contract renewals
• Oversee daily operations, act as escalation point for critical incidents, maintain accurate customer data, participate in on-call rotation, and provide program reporting and analytics

Requisition #: 26785

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