Description

JOB DESCRIPTION

Join Our Talent Pipeline for Customer Service Opportunities at Chubb!!!

Are you dedicated to delivering exceptional customer service? Chubb is looking to build a talent pipeline for upcoming positions focused on providing outstanding support through phone and online interactions with our agents and customers. If you are passionate about fostering resilience and security for clients, we want to hear from you!

Why Chubb?

At Chubb, our mission is to provide superior insurance solutions that empower our clients with resilience and security. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service.

Overview:

This is an entry to mid-level role in the North America claim contact center. In this role, you will be instrumental in delivering superior customer service, utilizing your excellent communication skills, emotional intelligence, attention to detail, and proficiency in computer systems to enhance our clients' experiences.

Key Responsibilities:

• Handle Inbound Calls: Provide exceptional engagement, support, and advocacy for our customers and agents when reporting new claims or seeking information on existing claims.
• Process Digital Requests: Assist customers with electronic request processing, including first notices of loss, inquiries, and policy research.
• Document Interactions: Gather data and pertinent information related to customer or agent losses, completing first notice of loss records via phone, email, and chat across property, auto, casualty, and other insurance lines.
• Provide Product Support: Offer services related to towing, rental car arrangements, temporary housing, coverage verification, and policy details.
• Work Autonomously: Maintain a high level of training and competency in policies, procedures, and systems in a rapidly changing environment.
• Customer-Centric Advocacy: Enhance the claims experience by advocating for customers and agents, continuously suggesting process improvements, escalating concerns, and identifying opportunities for enhancement.
• Catastrophe Awareness: Demonstrate flexibility during weather events or other emergencies, which may require overtime or overnight support.

Development:

If you do not already hold one, you may be required to obtain an applicable resident or designated home state adjuster's license and possibly additional state licensure.

Requisition #: 26571

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