Description

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  Learn new software programs and train division personnel
  
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  Develop training aids and quick reference guides for users.
  
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  Install personal computer and printer for new employees.
  
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  Provide training to new employees on the computer system and hardware packages.
  
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  Schedule and coordinate Skillware or other offsite training for new employees.
  
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  Provide ongoing training support to division personnel.
  
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  Update division personnel concerning changes in computer procedures.
  
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  Provide user support on all aspects of Enterprise Imaging System (EIS).
  
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  Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.
  
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  Install computer hardware and software upgrades.
  
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  Assist in the installation of EIS hardware and software.
  
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  Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.
  
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  Accompany field personnel to install computer hardware/software in agent's office.
  
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  Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.
  
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  Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.
  
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  Perform other job related duties as necessary.
  

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  Be fluent in the following software components:
  
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    Microsoft Office
    
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      Web Browsers: Internet Explorer, Firefox, Chrome
      
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        Network basics for file transfers and management
        
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        Windows Desktop Operating System
        
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        Virtual Private Network (VPN)
        
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  Be knowledgeable with the following hardware components:
  
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    Personnel Computers, Laptops and Mobile Devices
    
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    Scanners and Printers
    
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  Ability to learn Company specific software and new software products.
  
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  Ability to listen carefully to users describe computer problems over the phone and the ability to diagnose problems and provide solutions.
  
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  Knowledge of or the ability to learn Rain and Hail's products, services and systems in order to assist users.
  
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  Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
  
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  Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.
  
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  Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
  
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  Ability to learn and develop skills in the use of Division equipment, including computers, software, EIS scanners and workstations, calculators, telephone system, etc.
  
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  Ability to remain calm and professional during peak periods of activity.
  
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  Ability to work from oral or written communication.
  
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  Ability to travel away from home on a limited basis.
  
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  Ability to work independently under general supervision.
  
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  Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.
  
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  Ability to assist in other work related areas as required.