Description

Our Enterprise Operations team is currently seeking a Senior Data Analyst in our Worcester, MA location. This is a full time, exempt role. Position is eligible for Hybrid/Flex work arrangement.

POSITION OVERVIEW:

Applies analytical skills to the development and enhancement of unique proprietary business tools that drive the optimization and consolidation of Agent partners business and are a strategic differentiator to the unique Hanover business model, develops tools, processes and reporting analytics in support of business growth, communicate with customers, external partners and internal departments while effectively leading complex analytics projects.

IN THIS ROLE, YOU WILL:

• Lead the development or enhancement of complex business/technical processes and tools for multiple products, requiring the use of technical solutions across multiple departments or lines of business.
• Serve as a team member on projects of large scope and moderate to high complexity providing data analytics and project management. Works independently and leverages resources when needed.
• Subject matter expert for multiple technical business systems enterprise wide.
• Applies understanding of business processes and the P&C Insurance business to translate requirements into analytical reporting. With limited supervision, define deliverable(s) and establish a plan to achieve the deliverable.
• Develop visually appealing, detailed reports to support strategic business initiatives.
• Take a lead role in developing data and reports for field and customers to clearly articulate value to agent partners and customers.
• Able to respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate.
• Summarize information and effectively communicate analyses in writing and verbally to internal partners Ability to draw insights and observations from detailed and multifaceted data and reports. Comfortable presenting finding to senior leaders.
• Work in partnership with the team and management to generate innovative solutions by approaching problems with curiosity and open-mindedness, using existing information to its fullest potential.
• Lead the development of new tools and process enhancements to enable new capabilities and solutions to drive business growth. Proactively tuned into external trending and best practices.

WHAT YOU NEED TO APPLY:

• Bachelor's degree preferred.
• 5 to 7+ years of related analytical experience required.
• Minimum of 5 years of Property and Casualty industry experience.
• Comprehends key industry financial/ operational metrics.
• Experience with Independent Agent Channel a plus but not required.
• Demonstrated data analysis and problem-solving skills.
• Expert knowledge of excel, solid knowledge of SQL, able to work with, integrate and evaluate large and complex data sets.
• Comfortable turning raw data into meaningful information.
• Ability to summarize complex business concepts into written & oral communications using PowerPoint and other data presentation tools.
• Polished, well-spoken, and a collaborative person with a high level of written and verbal communication skills.
• Strong project management skills, ability to manage and prioritize varied priorities under aggressive timelines.
• Intellectually curious.

PHYSICAL DEMANDS and WORK ENVIRONMENT

Ability to use a personal computer and other standard office equipment

Ability to work in a fast paced or stressful environment

Ability to travel as necessary

Ability to sit and/or stand for extended periods

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 40363

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