Description

Description and Requirements

Are you driven by problem solving and putting customers first? Do you want to make a meaningful impact on the financial well-being of others? If so, we have an exciting opportunity for you. We are actively hiring Senior Customer Care Advocates serving Group Variable Universal Life (GVUL) insurance policies, starting February 25, 2026.

Your onboarding will include 5 weeks of virtually led classroom learning to complete the Series 6 licensing, followed by 4 weeks paid GVUL training before moving into the live call environment. No prior Series 6 registration is required at hire. We provide study materials and support; you are required to successfully pass the SIE and Series 6 exams within your first 90 days of employment.

As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to:

• Competitive compensation
• Paid training
• Comprehensive benefits
• Paid time off

Job Title

Senior Customer Care Advocate

Job Location

100% Virtual US

The Team You Will Join

After completing nine weeks of virtual training, you will join the Group Life Products team as a Senior Customer Care Advocate (CCA) . In this role, you will provide exceptional service to customers with Group Variable Universal Life (GVUL) insurance policies offered through their employers.

• Respond to customer inquiries by phone and deliver outstanding service.
• Educate customers on GVUL policy features, billing, and payment options.
• Research and resolve questions about policy provisions and procedures.

• Explain financial elements such as investments, interest, cash value, and withdrawals.
• Process policy changes including beneficiary updates, coverage adjustments, and billing methods.

What We're Looking For

Our ideal candidate demonstrates strong listening skills, curiosity, attention to detail, and the ability to multitask in a fast-paced environment. You will play a critical role in making it easy for customers to do business with us and ensuring every interaction exceeds expectations.

How You'll Help Us Build a Confident Future (Key Responsibilities)

• Must adhere to strict start/end times. Position will be virtual for both training and daily work routine

• Work required shift during hours of operation between 8:00am - 8:00pm ET Monday through Friday. Must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and the business' bidding process.

• Consistently meet or exceed key performance indicators.

• This role requires you to submit a U4 to FINRA during training. FINRA will do additional background checks, in addition to pre-employment background checks.

• Must successfully pass the SIE exam and Series 6 exam to become Series 6 registered rep, within 90 days.

What You Need to Succeed (Required Qualifications)

• 1+ years of experience Customer service, handling customer accounts, inquires and escalations.
• Must obtain FINRA Series 6 license withing 90 days of hire. You will be required to pass two exams in order to be Series 6 registered.
• Strong computer/keyboard skills. Ability to navigate between multiple computer systems and applications simultaneously.

• Quickly grasping information and efficiently solve customer questions and challenges using strategic thinking.

• Communicating complex verbal and written concepts succinctly and clearly.

• Strong ability to multitask, navigate business procedures and problem solve.

• High School Diploma or GED.
• Candidates must be available for the full duration of virtual training for 9 weeks.

What Can Give You an Edge (Additional Skills)

• 1+ years of experience in the insurance or financial industries.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

• Higher education or professional certification.
• Experience studying for and obtaining licenses or certifications on a routine basis.

• Prior call center experience in a non-scripted setting.
• Paying close attention to details and accounting for details that may be overlooked.

At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.

The expected salary range for this position is 45,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

45,000


Requisition #: 14281

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