Description

• Complete onsite inspections of properties to include investigating facts, evaluating damages and writing estimates
• Effectively evaluate contract language and identify coverage issues
• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis
• Maintain an active file diary to more file toward resolution
• Recognize and pursue recovery
• Adhere to all statutory and regulatory fair claims practices
• Recognize and identify potential fraudulent claims
• Effectively control the use, work product, and expenses of outside vendors
• Effectively evaluate claim facts and negotiate claim settlements
• Develop and maintain strong business relationships with internal and external customers
• Successfully contribute to the development and delivery of the team's goals, objectives and results
• Maintain service and technical expectations to meet best practices standards
• Supports workload surges and/or Catastrophe Operations as needed to include working overtime
• Establish and maintain rapport with business partners including insureds, agents, and underwriters during designated CATs.
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  Provide excellent customer service skills to a diverse client base that results in more than satisfied clients