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Senior Claim Center Representative
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Chubb
Georgia, United States
(on-site)
Posted 20 hours ago
Senior Claim Center Representative
Share Print
Chubb
Georgia, United States
(on-site)
Job Type
Full-Time
Senior Claim Center Representative

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Senior Claim Center Representative
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Description

JOB DESCRIPTION

BASIC FUNCTION OF THE JOB:

To deliver superior customer service through phone and online interactions with agents and customers. This role requires excellent communication skills, emotional intelligence, attention to detail, and proficiency in using computers for processing.

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:

  • Handle inbound Calls: Answer incoming calls and providing exceptional engagement, support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
  • Process digital requests: Assist customers with electronic request processing, including but not limited to first notice of loss, inquiries, and policy research.
  • Document interactions: Gathers data and pertinent information related to the customer or agent's loss and completing a first notice of loss record. This process is completed via phone, email and/or chat and for property, auto, casualty and other lines of insurance.
  • Provide product support: Offers services that include towing, rental car, temporary housing, coverage verification and policy detail.
  • Working autonomously: Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
  • Customer Centric: Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes, escalating concerns and recognizing opportunities to improve the customer experience.
  • Catastrophe Awareness: Flexibility during weather or other events that may require overtime or overnight support.
  • Development: If you do not already have one, you may be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

    • Requisition #: 32070

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    Job ID: 83156456
    Chubb
    Insurance
    United States
    For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world. Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 180th largest ...
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    Showing data for the city of Atlanta, Georgia, United States.
    Median Salary
    Net Salary per month
    $5,200
    Cost of Living Index
    75/100
    75
    Median Apartment Rent in City Center
    (1-3 Bedroom)
    $1,953 - $3,447
    $2,700
    Safety Index
    36/100
    36
    Utilities
    Basic
    (Electricity, heating, cooling, water, garbage for 915 sq ft apartment)
    $124 - $300
    $191
    High-Speed Internet
    $60 - $120
    $79
    Transportation
    Gasoline
    (1 gallon)
    $2.95
    Taxi Ride
    (1 mile)
    $2.40
    Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.