Description

Our Risk Solutions team is currently seeking a Field Manager in our Northeast Territory. This is a full time, exempt role. Position is based out of our Worcester, MA office and is eligible for remote location in New England.

POSITION OVERVIEW:

Partners with the RS Field Director in leading a regional Risk Solutions team and is responsible for the daily operations of a small number of staff. Provides technical support to the risk solutions and underwriting teams including survey, service, and training. Highly engaged in the relationship with regional underwriters and underwriting managers. Conducts high level technical evaluations and loss analysis of more complex prospective or existing policyholders in a consultative manner. Identifies and analyzes exposures and controls. Delivers consultative and technical services to policyholders. Manages the delivery of services in support of the regional business strategy including underwriting and policyholders.

The Risk Solutions Manager typically manages three to five direct reports within the region.

IN THIS ROLE, YOU WILL:

Service Quality and Effectiveness

• Implements risk solutions consultative services in support of regional business plans by focusing on loss mitigation strategies, risk assessment, and improvement opportunities.
• Oversees Risk Solutions Service Delivery.
• Manages utilization of available Risk Solutions' tools and resources.
• Reviews regional service accounts, new business, and renewal accounts for new Service and Stewardship opportunities.
• Achieves quality metrics for service delivery.

Survey Quality and Efficiency

• Leads staff to meet/exceed established performance metrics.
• Manages unsatisfactory rated accounts and recommendation tracking.
• Manages staff and vendor use appropriately.
• Achieves survey quality goals as outlined in the best practice.

Collaboration & Communication

• Partners with Risk Solutions Field Director and Technical Directors to provide the field with technical resources and training materials for internal and external customers.
• Works with the Regional RS Field Director to align the strategic priorities of the risk solutions region with the direction and strategic priorities of the regional underwriting team.
• Partners with Core and Specialty underwriting, Field Sales, and other internal business units.
• Collaborates with key agency partners to service their Hanover policyholders and support their growth plans.

Talent Management

• Builds and maintains a diverse talent pipeline of risk solutions candidates.
• Has the ability to hire and develop top performing risk solutions consultants.
• Identifies staff strengths and opportunities and addresses the opportunities through skill improvement and development.
• Provides coaching to staff through joint visits and quality reviews.
• Ability to coach staff in creating effective development plans focused on career progression.

Key Measures of Success :

Successfully addresses talent management initiatives, technical training, development of staff, and talent acquisition.

Effective execution of service delivery.

Achieve/exceed performance metrics of staff and the region.

Effectively manages expenses.

Implementation and utilization of RS tools and resources.

WHAT YOU NEED TO APPLY:

• B.S. degree in a related field to include health and safety, science, engineering or equivalent.
• Professional loss control certification preferred to include CSP, PE, CPCU, ARM.
• High level of skill and competency in Microsoft products such as PowerPoint, Excel and Word.
• Demonstrated project management skills.
• 10+ years of field and/or specialty loss control experience.
• 5+ years management experience required.
• Decision Making - Quickly recognizes the broad, systemic implications of problems and issues. Demonstrates effective decision-making skills in evaluations and service delivery. Objectively considers issues and information, identifies alternatives, decides and implements solution approaches in order to deliver services and provide value.
• Develops Others - Identifies the qualifications required for successful job performance. Identifies and recruits the most qualified people. Helps others identify and prioritize their developmental objectives. Makes accurate evaluations of people's capabilities and fit. Provides honest, constructive feedback to others on their performance.
• Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals. Develops and maintains positive business relationships with internal and external customers.
• Ensures Execution - Ensures accountability for achieving business objectives at multiple organizational levels. Holds people accountable for achieving their goals. Delegates assignments to the appropriate person to balance development needs and skills required. Conveys clear expectations for assignments and the desired outcomes. Removes obstacles in order to move the work forward and/or get efforts back on track.
• Applies Expertise - Is viewed as a leader capable of practically applying expertise to business problems and/or opportunities. Constantly applies knowledge and expertise to improve systems, processes and performance.
• Engages and Inspires - Projects a positive image and serves as a role model for others. Conveys confidence in others' ability to do their best. Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment.
• Loss Control Knowledge/Skills - Knows and applies a high level of technical knowledge for Property/Casualty lines of business including the knowledge of exposure/hazards and controls. Knows and demonstrates a consultative approach with clients. Can evaluate the skill levels of staff to determine referral limits and training needs. Stays current with industry information and technical knowledge of standards and codes as applied to the job function.

Physical Demands and Work Environment:

Ability to use a personal computer and other standard office equipment

Ability to work in a fast-paced environment

Ability to sit and/or stand for extended periods

Ability to operate a motor vehicle

Ability to travel as necessary (up to 50% travel required)

Ability to climb a ladder at various heights

Ability to work in cold and/or hot environments

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 42509

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