Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team
We are looking for an engaged and enthusiastic Service Engineer to join our growing Collaboration & Conferencing Team within the Digital Workplace Solutions organization. The role of the Collaboration & Conferencing Team is to provide our users with a modern suite of end-user productivity and collaboration tools to support them in the execution of their role as effectively and efficiently as possible.

Within the End User Collaboration Product Family today, the End User Conferencing & Collaboration, Messaging, Content Management, and Productivity & Core Product Teams operate as a highly integrated unit to deliver a set of inter-connected services.

The role will have responsibilities for designing, deploying, and supporting Conferencing & Collaboration capabilities including all virtual and in room collaboration solutions.

The role will assist with any day-to-day end user support activities and with deploying new features.

Responsibilities:

• Implementation of collaboration and conferencing solutions such as Microsoft Teams, Mural, and Zoom Video Conferencing.
• Engineer, configure, and optimize Microsoft Teams services, policies, and collaboration capabilities.
• Participate and assist with the integration of VDI systems for collaboration and conferencing solutions
• Develop and automate administrative and operational workflows using Microsoft Graph API and PowerShell.
• Build integrations between Teams and SharePoint Online, OneDrive, Exchange Online, and approved third party applications.
• Leverage Microsoft Copilot for Microsoft 365 to improve productivity, documentation, and technical workflows.
• Participate in engineering rollout of new Teams and Mural features, ensuring readiness, compatibility, and governance.
• Analyze service telemetry and health using Microsoft 365 admin tools and propose engineering improvements for reliability and performance.
• Support Teams devices such as meeting room systems, Intune registered devices and certified peripherals.
• Document engineering standards, deployment patterns, and operational processes.
• Partner with Security, Identity, and Collaboration Engineering teams to ensure Teams configurations meet organizational guidelines.

Essential Skills:

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
  
• 3 years or more of experience engineering or configuring Microsoft Teams in a cloud environment.
• Experience with the Teams Admin Center and Teams configuration patterns.
• Working knowledge of the Microsoft Graph API for automation, reporting, or integration engineering.
• Familiarity with Microsoft Copilot for Microsoft 365 and its use in administrative workflows.
• Basic to intermediate PowerShell skills for scripting and automation.
• Understanding of Microsoft 365 services such as Exchange Online, SharePoint Online, and OneDrive.

Desirable Skills:

• Experience working in enterprise scale environments with a focus on cloud collaboration, governance, and service reliability
• Relevant Microsoft certifications (e.g., MS-700, MS-102, SC-300, Teams Engineer Expert, or similar)

Supervisory Responsibilities:

There are no supervisory responsibilities for this role

Travel requirements

• Flexibility required to meet business needs

On-call Requirements

• Flexibility to support On-Call when required

Job Posting End Date: Friday 3rd April 2026 (11.59pm)

Skills
Cloud Collaboration, Collaboration Tools, Communication, End Users, Microsoft Teams, Reporting

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Why join us?

Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.

We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We offer:

• A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts

• Access to world-class learning platforms and award-winning L&D

• Clear career paths, internal mobility, and a strong focus on growth

• A people-first culture with flexible working options

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

Requisition #: 190331112

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