Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
As a member of the Customer Experience Transformation team, the Process Intelligence Engineer Intern will play a crucial role in initiatives aimed at improving how customers interact with Allstate. This enterprise-level role is highly collaborative, requiring teamwork to ensure the successful delivery of projects. The intern will be responsible for analyzing business processes to identify customer pain points, utilizing techniques such as process mapping and process mining. An essential part of this role is the ability to effectively communicate findings and recommended next steps to leadership.

Key Responsibilities:

• Analyze business processes to identify inefficiencies and customer pain points using process mapping and mining techniques.

• Collaborate with team members to drive customer experience improvements across various initiatives.

• Assist in articulating findings and next steps to leadership, ensuring clarity and actionable insights.

• Learn and utilize process mining software and related tools.

• Work on real business problems as an analyst, providing data-driven recommendations for process improvements.

Qualifications:

• Currently pursuing a degree in Industrial Engineering, Business, or a related field.

• Experience or interest in data analysis, process mapping, and light coding.

• Strong problem-solving skills with the ability to take data, analyze it, and produce actionable recommendations.

• Excellent communication skills, with a focus on presenting complex information to non-technical audiences.

• A proactive learner who is eager to explore new tools and methodologies.

Additional Details:

• Start Date: May/June 2025

This internship offers a unique opportunity to gain hands-on experience in process intelligence and customer experience transformation, setting a strong foundation for a career in engineering, analytics, or consulting.

Skills
Celonis Process Mining, PL/SQL (Programming Language), Process Mining, Python (Programming Language), Python for Data Analysis, SQLCLR

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the "EEO Know Your Rights" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Requisition #: 1102720116

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