Description

• Analyze and evaluate current business processes across the insurance value chain (e.g., underwriting, claims processing, policy administration, customer service) to identify inefficiencies and areas for improvement.
• Lead and execute projects to streamline workflows, reduce process variation, and improve quality and turnaround times.
• Collaborate with cross-functional teams, including operations, IT, compliance, and customer service, to implement process improvements and ensure alignment with organizational goals.
• Develop and maintain process documentation, including process maps, standard operating procedures (SOPs), and control plans.
• Monitor key performance indicators (KPIs) to track the effectiveness of process improvements and ensure sustained results.
• Conduct data analysis to identify trends, measure process performance, and support decision-making.
• Facilitate workshops and training sessions to promote a culture of continuous improvement and empower employees to contribute to process optimization initiatives.
• Ensure compliance with regulatory requirements and industry standards in all process improvement activities.
• Stay up-to-date with industry trends, best practices, and emerging technologies to identify opportunities for innovation and automation.