Description

Description and Requirements

The Opportunity

The Output Processing Operator is responsible for ensuring the accurate, timely, and compliant production of checks, statements, and special-handling mail through a combination of high-speed equipment operation and computer-based workflows across United States-based operations. Guided by our purpose - always with you, building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role plays a critical part in delivering reliable financial communications to our customers.

This is an exciting opportunity to work in a production-driven environment where accuracy, technical skill, and attention to detail directly impact customer trust and operational success. The role offers hands-on engagement with advanced mailing and printing technology, exposure to regulated workflows, and the chance to contribute to a collaborative, service-oriented team.
Key Responsibilities

• Lead daily production activities by operating high-speed inserters, MICR printers, folders, copiers, and related output equipment to meet production and service commitments.
• Create accurate and compliant mailings by processing checks, statements, and special-handling jobs including checkwriting, cancellations, matching, notarizing, and mass certified mail.
• Oversee machine performance by loading materials, monitoring output quality, performing routine maintenance, and making operational adjustments as needed.
• Manage computer-based workflows by retrieving jobs, verifying data, processing files, resolving issues, and maintaining precise electronic logs and documentation.
• Develop quality assurance practices by conducting detailed QA checks, ensuring exact piece counts, and maintaining USPS-compliant presort and mailing documentation.
• Coordinate with team members and internal partners by communicating job status, escalating issues, supporting training efforts, and contributing to a collaborative work environment.

Required Qualifications

• High school diploma or equivalent, with the ability to follow regulated procedures and internal controls in a production or operational setting.
• Experience using computer systems and production applications to process files, track inventory, and complete operational documentation.
• Strong attention to detail and accuracy with the ability to manage counts, reconciliation records, and compliance documentation.
• Clear written and verbal communication skills, with the ability to follow detailed instructions and collaborate effectively.

Preferred Qualifications

• One or more years of experience in a production, print, mailing, or light industrial environment.
• Experience working with high-speed production or mailing equipment and related workflows.
• Demonstrated mechanical aptitude and problem-solving ability in an operational setting.
• Proven reliability, accountability, and commitment to quality and customer service.

The expected salary range for this position is $41,600 - $45,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$41,600 - $45,000


Requisition #: 16747

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