Description

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world's leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com , or follow us on LinkedIn and X .

Job Overview:

This role serves as Oliver Wyman's senior authority and steward to empower teams to leverage AI confidently - through coaching, connection, and institutional learning that draws from best-practice usage patterns in market and within the firm. This role will be responsible for shaping how AI solutions we build and integrate can be scaled and institutionalized across the firm. This role owns the vision, scope, and impact of the QI Center of Excellence, partnering closely with the Chief AI Product Officer and Product Strategy executive leadership team to ensure AI adoption is grounded in real user needs and scalable best practices.

Key Responsibilities:

Capability & Operating Model Ownership

• Architect and evolve the firm-wide AI Capability & Enablement operating model, ensuring alignment with enterprise AI Product Strategy
• Define governance structures, escalation pathways, and decision rights for AI adoption and experimentation with Product Strategy Leadership team
• Establish and oversee performance measurement frameworks (KPIs, adoption metrics, feedback loops) that drive accountability and continuous improvement for the AI centre of excellence

Institutional AI Learning & Standards

• Drive the institutional learning agenda across AI usage, including meta-prompting, custom GPT configuration, and workflow design patterns
• Ensure high-value patterns and repeatable approaches are translated into living exemplars, standards, and enablement materials
• Set guardrails for responsible AI usage while enabling innovation and experimentation with key stakeholder groups in Marsh and Oliver Wyman.

Executive Partnership & Strategic Influence

• Shape firm-wide AI priorities in partnership with Product Strategy, Product Delivery, and executive stakeholders
• Represent the AI Capability & Enablement function in leadership forums and cross-functional strategic discussions

Ecosystem & Cross-Functional Alignment

• Build strong alliances with Product Strategy, Training & Communications, Client side AI internal teams, data and analytics, and other AI platform teams in industry and capability groups
• Ensure alignment between AI experimentation efforts and formal product roadmap priorities and denote dependencies and risks as applicable
• Maintain visibility on platform evolution while avoiding duplication of delivery responsibilities
• Represent Oliver Wyman externally on internal AI capability maturity

Talent & Cultural Stewardship

• Lead and mentor the AI Capability & Enablement team, driving high standards of execution and institutional impact
• Build a culture of end-user obsession, experimentation, and disciplined learning
• Champion collaboration across regions and teams to scale best practices

Experience Required:

• 12-15+ years of experience in digital transformation, AI-enabled product strategy, or enterprise capability building
• Proven track record architecting and scaling operating models across complex, multi-stakeholder environments
• Demonstrated experience partnering with executive leadership and influencing strategic direction
• Hands-on experience experimenting with AI tools, including prompt engineering, custom GPT design, and workflow orchestration
• Experience in professional services or similarly complex matrix organizations preferred

Skills & Attributes:

• Enterprise systems thinker with strong operating model design capability
• Deep fluency in AI experimentation, meta-prompting, and scalable enablement patterns
• Executive-level communicator and strategic influencer with various stakeholder groups
• Strong people leader with demonstrated ability to mentor and scale teams
• End-user obsessed, with a disciplined approach to institutional learning
• Comfortable leading transformation and embedding new capabilities across the firm

The applicable base salary range for this role is $210,000 to $270,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.


Requisition #: MAMCGLOBALR341599EXTERNALENGLOBAL

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