Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The Infrastructure Consultant II is responsible for infrastructure design, selection and implementation by supporting resolution efforts. The Consultant II works on tasks related to automated monitoring and alerting solutions, metrics creation and reporting, applications integration and problem management. The role prioritizes and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training.

Key Responsibilities
• Provide focus and rigor around high availability incidents (e.g. incidents with Agency Citrix Application and CTS Next Gen), driving the incidents which are user impacting, high profile and/or multi-application (e.g. Business Objects and SAP) through to resolution, while communicating the status (outages and returns to service) to leadership.

• Develop and maintain partnership with senior technician/analyst and leadership outside Infrastructure group. Serve as a liaison for gathering technical requirements to onboard new applications.

• Use subject matter expertise to work with less experienced employees to anticipate and prevent potential problems

• Demonstrate problem management skills for handling major incidents and perform trending and analysis on incident data to identify potential problems.

• Applies strong understanding of industry best practices to design complex process and solution aligning to meet business goals and strategy.

• Completes high complexity tasks to create, revise, implement automation solutions for Infrastructure monitoring and alerting, including requirements definition, scripting/programming, and testing

Education
• 4 year Bachelors Degree (Preferred)

Experience
• 2 or more years of experience (Preferred)

Supervisory Responsibilities
• This job does not have supervisory duties.

Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills
Incident Management, Information Technology (IT) Infrastructure, Infrastructure Monitoring, IT Infrastructure Support, Problem Resolution

Shift Time

Recruiter Info
Hiral Parag Rughani

hparb@allstate.com

About Allstate

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.


Requisition #: 161555900

dz1rbepqf