Description

• Providing strategic and operational management direction for profitable growth and retention in the US Field.
• Optimization of field support resources through automation, structure, standardization of roles, productivity measurements, and resource allocation - Manage efficiency and end to end process management through technology, process reengineering, and automation
• Delivery of service excellence to our partners and agents. Responsibilities: Strategic and Operational Leadership
• Strategically collaborate with senior and local UW management to ensure key UW priorities are supported with clear tactical plans across the entire region
• Build and lead the execution of strategic and tactical plans that cultivate service results and maximize the development of targeted business.
• Ensure clear and defined processes are in place to manage business needs both in the short term and long term
• Ensure clear staffing strategies are in place across the region to adequately hire, develop and align resources to areas of need.
• Act as the Service Liaison for identified brokers to research and resolve issues stemming from branch and service centers.
• Make key strategic decisions utilizing data management tools, production measures, service indicators, and other key metrics. People / Performance Management:
• Lead, develop, and retain a staff of 4 managers and over 50 UAs in the region.
• Develop and reinforce the Chubb culture in the region by bringing the diverse elements of the organization together.
• Coach & develop others by providing clarity, direction and support that improves employees' competencies, knowledge and behaviors that lead to overall success and positive employee engagement.
• Identify and ensure staff receives necessary training to successfully perform job functions. Drive training & development plans to ensure standard role and responsibilities.
• Ensure completion of performance reviews, goal setting and compensation administration.
• Effectively utilize compensation tools to differentiate rewards for performance in a meritocracy environment.
• Deliver regular, results-driven feedback tied to goals.
• Create and execute a plan to retain high potential employees. Process Management
• Work directly with underwriting and operations managers to create an environment that enables each group to meet/exceed established business objectives. - Continually assess processes for improvement and make necessary changes across region.
• Pro-actively manage metrics to create an efficient work environment focused on developing underwriting capacity and productivity.
• Manage, Monitor, and optimize Key Performance Indicators to drive operation efficiency and align team performance with strategic business objectives and communication with stakeholders.
• Monitor and oversee workload capacity of each team member and allocate resources accordingly.
  
  Ensure staff adherence to all workflows and procedures in compliance with corporate and branch strategies.
  
• Ensure adherence to underwriting & regulatory procedures, quality, and compliance goals. Service Management
• Ensure all branch service delivery expectations and goals are met.
• Act as a contact for business partners regarding day-to-day insurance service operations, process and people management.
• Communicate and collaborate with colleagues in North America Operations to ensure service commitments are met, quality products are delivered, and resources are utilized effectively.
• Act as the Service Liaison for identified brokers to research and resolve issues stemming from branch and service centers.
• Develop clear tactical plans to manage business serviced outside the region in cores
• Financial Management
• Utilize various internal reporting systems and tools to satisfy information requests (Vision, Tracker, CUW, Clean Close)
• Work with business partners to manage monthly and quarterly premium bookings/closing.
• Ensure timely transfer of eligible business to Underwriting Centers to maximize branch resources.
• Manage premium collection results to meet or exceed corporate goals.