Description

JOB DESCRIPTION

Job Summary

The Manager, Premium & Billing is responsible for engaging and leading a team to provide outstanding service to our clients and distribution partners. This person will guide the development and effectiveness of the team by advocating a climate of ownership and accountability for all aspects of billing, payroll, and inquiries. The person in this role is also charged with proactively and continuously seeking process improvement opportunities to better serve our customers and deliver positive business results.

Responsibilities

• Lead and direct the team in managing workflows, proactively overseeing all billing operations to guarantee billing accuracy and optimal premium application.
• Exercise comprehensive financial and premium accounting oversight across all lines of business, including specialized coverages not administered by Chubb, such as LBT, ensuring compliance and accuracy.
• Actively shape and enhance policies, systems, and procedures to drive effective management and robust control of the premium billing function.
• Champion the achievement of strong and consistent financial outcomes by implementing best practices and continuous process improvements.
• Deliver ongoing, professional, and timely support to dedicated accounts, ensuring all premium inquiries and case elements are resolved efficiently and to the highest standard.
• Respond promptly and effectively to employer group inquiries, resolve client issues, and implement innovative strategies and solutions throughout the year in alignment with established procedures and guidelines.
• Proactively monitor team service delivery and account performance to identify and resolve premium, billing, or service issues, ensuring the team remains the primary point of contact.
• Foster a culture of continuous improvement by coaching and mentoring team members, driving engagement and professional growth.
• Strategically manage resources and direct workflows to maximize service quality and achieve key business objectives.
• Conduct regular audits and lead ongoing analysis, proposing and implementing enhancements to workflows, organizational structure, and service models.
• Stay abreast of evolving client needs, product offerings, and industry trends to ensure service excellence and relevance.
• Build and nurture strong relationships with internal and external partners, facilitating effective resolution of customer issues and promoting collaborative success.

Competencies

• Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
• ContinuousLearning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
• Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
• Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
• ResultsOrientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
• ValuesOrientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb"

Skills

• Possess exceptional client service mindset and strong relationship ownership
• Ability to work independently and manage competing priorities
• Strong time management and organizational skills with high attention to detail
• Ability to influence and work under pressure to meet client needs
• Excellent written and verbal communication skills
• History of continuous process improvement and proactive ownership of workflows

Education and Experience

• Bachelor's degree or equivalent work experience
• 1-2 years management experience
• Background in group insurance billing practices preferred
• Experience successfully leading an external facing customer service team, preferably in the insurance, financial services or professional services industries
• Strong skills using Microsoft Office suite of products

Requisition #: 31419

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