Description

Our Claims Strategy and Performance Effectiveness team is currently seeking a Manager of Vendor Management in our Worcester, MA offices in a hybrid work arrangement; remote work location considered.

SUMMARY:

The Vendor Manager is responsible for supporting the lifecycle of third‑party vendors, ensuring vendor partnerships deliver on outcomes, comply with business standards and support operational excellence. Collaborates with cross‑functional teams to ensure effective governance, performance management, and continuous improvement of vendor initiatives.

This is a full time, exempt position.

WHAT YOU WILL DO IN THE ROLE:

Vendor Performance

• Supports the development and execution of the vendor management strategy.
  Assists in identifying value opportunities, redundancies, risks, and optimization opportunities.
• Monitor vendor performance against contracted SLAs and KPIs, maintains documentation of results, and identifies corrective actions where needed.
• Educate stakeholders on vendor capabilities, contract requirements, performance expectations, and governance processes.

Contract Lifecycle Management

• Participates in vendor engagement activities from need identification through sourcing, evaluation, negotiation, onboarding, governance, and offboarding.
• May provide input to contracts including scopes of work, SLAs, KPIs, pricing structures, performance clauses, and governance requirements.
• Ensure contract terms remain relevant, enforceable, and aligned with business requirements through periodic review.

Continuous Improvement & Innovation

• Stay up to date on industry trends and research to assist in recommendation of emerging innovations.
• Identify opportunities to streamline workflows, reduce costs, enhance service quality, or introduce innovative vendor solutions.
• Support implementation of vendor management best practices, tools, reporting, and process enhancements.

WHAT YOU NEED TO APPLY:

• Bachelor's degree required
• 3+ years of relevant experience in vendor management, sourcing, operations, project management, or a related field
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations
• Strong communication, relationship management, and stakeholder ‑ engagement skills Strong organizational, time ‑ management, and project ‑ management capabilities
• Proficiency in Excel, PowerPoint, and business applications
• Self ‑ directed, proactive, and able to manage multiple priorities with limited supervision
• Effective oral and written communication skills
• Continuous improvement mindset

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 43781

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