Description

Our Information Technology Organization is seeking an IT Audit and Compliance Liaison to join our IT Audit and Compliance Team in our Worcester, MA office or remote consideration.

POSITION SUMMARY:

The IT Audit and Compliance Liaison serves as a central point of contact, coordinating and facilitating the process between the internal audit department and external auditors, ensuring compliance with regulatory standards and industry best practices. Key responsibilities include managing audit schedules, reviewing and preparing audit documentation and evidence, communicating audit findings to management, and recommending process improvements for IT systems and controls. This role requires strong organizational, communication, technical, and critical thinking skills to navigate complex IT environments and ensure compliance with relevant laws and policies.

This role will collaborate across all technology and internal audit teams to ensure timeliness and quality of the remediation of audit findings, drive process including the development, implementation and management of a self-audit program and provide education and guidance throughout the audit process. The individual in this role has strong collaboration skills using relationships and influence to achieve results while empowering others to lead and contribute.

This is a Full-time, Exempt role

Key Responsibilities (Audit and Compliance):

Audit Execution

• Develop and execute a risk-based IT audit plan aligned with organizational goals.
• Lead and manage IT audit response teams, providing mentorship and performance oversight.
• Govern audits across systems, applications, and infrastructure.
• Ensure the timeliness and quality of internal deliverables required for technology audits and ensure deadlines are achieved.
• Evaluate IT controls related to cybersecurity, data privacy, and operational resilience.
• Prepare and present audit findings and recommendations to senior leadership and audit committees.

Compliance Oversight

• Ensure compliance with desired frameworks (e.g., SOX, NY DFS, NIST).
• Influence the compliance monitoring program for adherence to information security key controls areas.
• Coordinate external audits and regulatory assessments.
• Track and report on remediation efforts and compliance metrics.

Strategic Governance

• Advise executive leadership on IT risk posture and strategic initiatives inclusive of executive management dashboards.
• Identify emerging risks within audit and compliance and recommend proactive mitigation strategies.
• Collaboration cross-functionally with teams including The Hanover Technology Group, Internal Audit, IT Security and others as appropriate to drive process improvements, documenting standards and procedures and ensuring deadlines are achieved.
• Drive continuous improvement in audit methodologies and compliance practices.

Key Measures of Success

Leads Change:

• Learns and adapts quickly; demonstrates resilience
• Is open to new/different ideas and perspectives
• Challenges the status quo
• Subject Matter Expert that warrants the posture of controls amidst diverse risk viewpoints from second and third lines of defense.
• Owns, fixes and learns from mistakes
• Understands the impact of change and supports others through it.

Leads with Character:

• Puts the Hanover's interests first, before team's or self-interests
• Demonstrates emotional intelligence, and personal/ professional maturity
• Understands and is responsive to own and others feelings
• Acts with respect, authenticity, and humility
• Values and builds relationships.

Communication Skills:

• Prepares and delivers cohesive, concise and clear oral and written communications. Uses a variety of communication styles and formats, appropriate to the audience and situation.
• Creates ongoing communication to all involved parties - business partners, team members, leaders, etc.... Effectively communicates the team's accomplishments, issues and status.

WHAT YOU NEED TO APPLY:

• Bachelor's or master's degree in accounting, finance, business, or other related fields. Or equivalent work experience.
• Eight years of audit and compliance experience, preferably in Information Technology.
• Problem-solving and decision-making skills to identify and address issues to mitigate risk
• Communication skills to work cross-functionally with teams and document/track standards, procedures and audit schedules/plans.
• Knowledge of NIST audit standards
• Varied IT and Audit experience.
• Professional certifications preferred: CISA, CISSP, CISM, CIA, CRISC.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 40640

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