Description

• Follow all processes and procedures to collect, communicate, track and process HR related data as appropriate in HR Systems.
• Ensure all cases in the HR Service Portal are completed timely and accurately, while meeting prescribed SLAs and following outlined processes. Effective and professional communication is vital.
• Master and fully utilize HR ServiceNow to its full capability to further the collection and exchange of information.

• Provide exceptional customer service through the Chubb HR Services Portal to HR, managers and employees. Be an advocate and positive influencer to our New Ways of Working.
• Provide quality on-site support to local HRBPs and HR Managers in the region as coordinated through the NA HR Specialist Lead. Also assist HR Team members, managers and employees in understanding HR processes and procedures. Troubleshoot issues and escalate when necessary.
• Think out of the box to come up with creative solutions and new service requests in the Chubb HR Services portal.

• Oversee the entire onboarding process from start to finish. This includes completing all assigned tasks in a timely manner, as well as monitoring all tasks and following up as needed to ensure the smooth flow of the process and Day 1 readiness. Work with the Onboarding Specialist and NA HR Specialist Lead to resolve issues and offer constructive feedback and or/suggestions for process improvement, as applicable.
• Adopt and adhere to established Best Practices and embrace and adopt process changes as they occur.
• As the primary point of contact for the new hire, provide excellent customer service and timely assistance to their needs during Onboarding.

• Participate in the discussion and development of processes impacting HR and the business.
• Reflect on feedback seriously and bring it to the attention of the NA HR Specialist Lead to help initiate change and improvement.
• Think strategically beyond a single transaction to identify the trends and impacts to make HR Services Portal enhancements possible.