Description

JOB DESCRIPTION

As our Head of Commercial Insurance Agent and Client Platforms, you are the strategic architect and operational leader for all agent and client-facing digital ecosystems within Commercial Insurance. You own the end-to-end vision, execution, and continuous optimization of these platforms, ensuring they deliver industry-leading reliability, security, and user experience. You will partner closely with Channels Product Management to drive measurable engagement and maximize platform adoption, leveraging advanced analytics and user feedback to inform iterative enhancements. Further, you will play an instrumental role in defining and executing technology strategies and multi-year roadmaps, overseeing the full lifecycle-from solution design and agile development to robust maintenance and proactive support-across a diverse portfolio of mission-critical platforms. Reporting directly to the Commercial Insurance CIO, you will serve as a pivotal member of both the Commercial Insurance Technology and North America Technology leadership teams and your leadership will help to accelerate digital innovation, fosters cross-functional alignment, and ensures that platform capabilities are tightly integrated with the broader enterprise technology strategy.

In this role, you will:

• Drive alignment between technology initiatives and business outcomes by collaborating closely with product management and business stakeholders
• Define, communicate, and execute technology strategies and roadmaps that deliver measurable value and support organizational goals
• Oversee the delivery of multiple, concurrent transformation and technology projects, ensuring they are completed on time, within budget, and to the highest quality standards
• Proactively identify, escalate, and resolve risks and issues, maintaining transparency and accountability throughout the project lifecycle
• Lead the development and management of platforms and applications, ensuring adherence to architectural standards and established development frameworks
• Optimize service levels and operational performance by managing ITIL processes, information security, and risk management activities across technology platforms
• Champion the adoption of emerging technologies and industry best practices, fostering a culture of continuous improvement and innovation
• Integrate technology solutions seamlessly with existing systems and third-party platforms, collaborating across teams to ensure business objectives are met
• Build and maintain strong relationships with senior leaders, external vendors, and partners, ensuring alignment, value delivery, and compliance with organizational standards
• Influence outcomes and negotiate effectively by leveraging expert insights, anticipating challenges, and resolving conflicts constructively
• Continuously improve operational efficiency by refining technology management processes and establishing clear metrics, KPIs, and OKRs to track success
• Inspire and develop high-performing, diverse teams by providing mentorship, driving talent acquisition and retention, and cultivating an inclusive, collaborative environment
• Model and uphold the highest standards of ethical behavior, integrity, and professionalism, setting a positive example and reinforcing these values throughout the organization

Requisition #: 28981

6ahf9io63