Description

Our Workplace Services Department is seeking a 2nd shift Supervisor Facilities to join our growing team in the Worcester, MA office. This is a full time, exempt role.

POSITION OVERVIEW:

With limited supervision this position develops and manages teams responsible for general service, building engineering, inter-office moves and / or grounds for their assigned shift; coordinating work, and assigning priorities for their teams and delegating as appropriate. The Facilities Supervisor will take responsibility to develop / maintain a superior facility through advanced tasks such as overseeing the preventive and routine maintenance program for facilities equipment. The Facilities Supervisor also oversees vendors ensuring work meets or exceeds corporate standards. Position may be required to work extended hours, including 24 x 7 coverage during storms or other emergencies.

IN THIS ROLE, YOU WILL:

• Provides formal supervision to individual employees. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Plans and organizes work to achieve goals; achieves targeted results with minimal supervision; is accountable for own actions and actions of team. Is flexible and able to handle multiple tasks and deadline pressures.
• Sets clear expectations & direction for staff; achieves team results consistently; coaches staff to improve; is a positive role model. Has a great teamwork attitude.
• Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
• Ensures team is trained in safe work practices. Monitors work of team and advises, corrects and retrains team members as necessary.
• Develop and maintain an environment that fosters a high performance culture and a learning organization.
• Builds commitment to team, company, mission & customer through effective & frequent communications.
• Promotes an environment of trust; fosters a respectful, energetic & positive work culture.
• Ability to analyze situations accurately and adopt an effective course of action. .

• Develops and implements process enhancements and efficiencies that involve the effective use of technology and performance improvement.
• Functions effectively in a team environment composed of both technical and management personnel to resolve issues quickly and economically; able to make decisions independently when required.
• Develops strategic short & long term plans; arranges priorities, distinguishing urgent, important and unimportant in order to meet goals & deadlines; consults & collaborates with appropriate people.
• Effectively communicate status of departmental work through regular & consistent reports to Management.
• Create and implement Cost Management initiatives within departmental work responsibilities.
• Oversee the implementation of short and long term operating initiatives designed to assure the delivery of high quality facilities management services to internal customers.
• Oversees and inspects the work performed by engineering staff. Determines that work is complete, equipment is fully functional and space is in prime working condition.
• Ensures all work complies with all applicable codes, regulations, governmental agency and Company directives related to building operations. Arranges for subcontractors as needed.
• Ensures that work areas are safe, healthy and environmentally compliant through inspection, training, implementation of EHS policies, and continuous improvement.
• Ensure all team members complete required safety training classes as outlined in each employee's personal training syllabus.

• Supports and takes a lead role in the current preventive maintenance program as well as the formulation and implementation of new or additional preventive maintenance tasks to ensure that building systems meet or exceed their expected up-time and rated life.
• Provide and/or assist with training vendors/staff on all applicable platform tools as needed (CMMS, etc.)
• Assigns, directs and ensures maximum completion of preventive maintenance tasks to staff.
• Consults with and makes recommends to management on scheduled preventive maintenance and other downtime to minimize business interruption and inconvenience.
• Assist with development and implementation / augmentation of service request and preventive maintenance systems and equipment procedures.

Vendor Oversight

• Supervise and oversee or coordinate activities related to janitorial services.
• Frequently performs audits noting deficiencies.
• Requests, approves and oversees resolution plans.
• Drives metric based analysis of issues and coordinates action plans to remediate issues.
• Oversees and supervises other vendors, including those performing project based work.

WHAT YOU NEED TO APPLY:

• Minimum of five years management experience in a facilities or trades setting.
• Thorough knowledge in all building systems operations, maintenance and repair.
• Responsible for handling emergency issues with engineering staff and or equipment and systems escalating to manager of engineering as needed.
• Experience with and knowledge of Preventive Maintenance programs, strategies and routines. Able to review and optimize procedures and schedules.
• Skilled at business computer programs (MS office) and CMMS systems.
• Superior employee management.
• Excellent customer service skills.
• Strong vendor management.
• Effectively optimize and regularly set work unit schedules.
• Familiar with OSHA standards. Ability to investigate potential issues and identify safety best practices for assigned projects.
• Successfully oversee vendors, with a particular focus on building cleaning.
• Strong organizational and analytical skills
• Excellent verbal & written communications skills.
• Occasionally conducts financial analysis.
• Participates in long-range and short-term strategic planning, as assigned.

Physical Demands and Work Environment:

• Work hours may include days and evenings on weekdays and weekends
• Ability to stand or walk for prolonged periods of time
• Ability to lift and carry heavy objects (up to 100lbs) 25-50% of time.
• Ability to climb and work on ladders and scaffolds
• Physical stamina and endurance.
• Manual dexterity Ability to operate a motor vehicle.
• Ability to work cooperatively.
• Ability to repeatedly bend, twist, stoop, kneel, crawl, squat ETC. for extended periods of time (25%-75% of time).
• Ability to climb to heights (e.g. ladder) and maintain balance for extended periods while performing work tasks.
• Ability to operate hand and power tools.
• Ability to report to work in adverse weather conditions.
• Ability to perform work tasks in adverse weather conditions.
• Ability to perform work tasks in a loud/noisy work environment.

• May be exposed to a variety of chemicals.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 43989

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