Description

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  Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  

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  On average, our representatives are responsible for 40-50 calls per day
  

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  Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
  

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  Responsible for cross selling coverage to round out accounts
  

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  Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  

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  Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
  

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  Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  

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  Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
  

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  Work collaboratively with team members, and business partners to provide a quality experience for our agents
  

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  Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; w ork overtime as needed
  

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  Complete additional tasks and other projects/duties as assigned