Description

JOB DESCRIPTION

Role Purpose
The Customer Contact Representative Plain is responsible for acting as a liaison, between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations.

Key Responsabilities
• Deal and respond customer inquiries either by telephone, electronically or face to face.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new and manage customer accounts.
• Process orders, forms, applications and requests.
• Raise unsolved requisitions to a higher level resource.
• Keep updated records of customer interactions and transactions, details of inquiries, comments and /or complaints.
• Prepare and keep updated customer database and activity reports.
• Maintain effective communication with departmental resources for problem resolutions.
• Perform specials projects and other related duties as assigned.


Requisition #: 26223

6ahf9io63