Description

Description and Requirements

The Team You Will Join

After successfully completing our 8-week, virtual training, you will join our Group Life Products department as a Customer Care Advocate. Our Customer Care Advocates handle inbound customer service inquiries via the telephone and resolve complex customer issues. In this role, you will service customers regarding new or existing life insurance policies available to them through their Employer. You will educate customers on how their life insurance policy works, research customer inquiries, break down billing details, discuss underwriting requirements, make changes to the policy such as change in beneficiary, coverage amounts, billing method etc.

The successful candidate will leverage effective listening skills, ability to multi-task, diligence, strong curiosity, and a sincere desire to ensure that every customer experience is exceptional.

With an understanding of the customers' needs and wants and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position; however, you must be within a commutable distance of our office.

Job Title

Customer Care Advocate

Job Location

Cary NC - Virtual with in person training. New Hires must live within a commutable distance of Cary NC.

The Opportunity

Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on May 20, 2026. After an 8-week paid in-person training course, you will join the in-bound customer service team putting customers at the heart of all you do.

As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to c ompetitive compensation at $20/hour with paid training, comprehensive benefits and paid time off.

How You'll Help Us Build a Confident Future (Key Responsibilities)

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Must adhere to strict start/end times. Position will move to virtual (within a commutable distance) after successful completion of training.
• Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc.
• Work required shift during hours of operation between 8:00am - 11:00pm ET Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and the business' bidding process.
• Consistently meet or exceed key performance indicators.

What You Need to Succeed (Required Qualifications)

• New hires should live a commutable distance from the site the role is posted in .
• Strong computer/keyboard skills.
• Ability to navigate between multiple computer systems and applications simultaneously.
• Quickly grasp information and efficiently solve customer questions and challenges using strategic thinking.
• Communicate complex verbal and written concepts succinctly and clearly.
• Strong ability to multitask, navigate business procedures and problem solve.
• Pay close attention to details, and account for details that may be overlooked.
• Ability to prioritize and manage time effectively.
• Demonstrate empathy and active listening to others.

• This role has mandatory paid training starting on May 20th. Candidates must be available and present for all training days.
• High School Diploma or GED.

What Can Give You an Edge (Additional Skills)

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Higher education or professional certification.
• Insurance or financial service industry experience
• Prior call center experience.

At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.

The expected salary range for this position is $20 per hour. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

$20 per hour


Requisition #: 15904

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