Description

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  Print all premium, cancellation, payment received, and non-payment notices daily.
  
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  Review and prepare all incoming payments for processing through Accounts receivable system.
  
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  Perform daily Lockbox run and review stop file report.
  
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  Review all system generated cancellation notices and prepare for mailing.
  
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  Notify brokers on cancellation notices to proactively follow up with insureds for payment.
  
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  Process all phone payments via the CHAX software and email payor that payment applied.
  
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  Provide premium payment information in response to billing phone and e-mail inquiries.
  
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  Verify refunds in accounts receivable system against policy declarations, secure management approval if needed.
  
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  Process and issue premium refund checks for mailing.
  
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  Provide underwriters/management with required account information necessary for late payment approvals.
  
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  Issue and process policy cancellations for non-payment of premium.
  
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  Analyze billing screens and prepare exhibits for brokers to explain the billing status of a specific policy or account.
  
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  Participate in the testing of system changes that affect the processing of billing transactions before those changes are put into production.
  
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  Perform other duties as necessary .
  

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  Ability to analyze payment histories displayed in Accounts Receivable system and clearly respond to billing inquiries.
  
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  Review and process all incoming premium payments.
  
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  Interpret and apply regulations dictating the issuance and mailing of cancellation notices for non-payment of premium.
  
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  Review and analyze data displayed on various Accounts Receivable system generated reports.
  
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  Ability to accurately and efficiently enter information into a computer system.
  
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  Ability to use 10-key calculator.
  
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  Knowledge of or the ability to learn about Chubb Agriculture products, services, and systems.
  
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  Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
  
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  Ability to perform basic mathematical calculations.
  
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  Ability to respond to telephone inquiries accurately and professionally.
  
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  Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.
  
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  Ability to organize and prioritize multiple tasks and to perform many tasks simultaneously.
  
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  Ability to learn and develop skills in the use of department equipment.
  
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  Ability to remain calm and professional.
  
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  Ability to maintain confidentiality.
  
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  Ability to work well with people in a team environment.
  
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  Ability to work from oral or written communication.
  
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  Ability to assist in other work-related areas as required.