Description

Description and Requirements

Your Work Matters. Your Voice Counts. Your Journey Starts Here.

Are you interested in joining a dynamic team?

Are you a continuous learner who thrives in a collaborative environment?

Are you interested in joining a team where your work truly matters?

Step into a role where you'll make a real impact-join us as a Client Services Consultant II at MetLife, one of Fortune's top 25 best places to work. Here, you'll be at the heart of delivering exceptional service to National Account clients (5,000+ lives), shaping their experience and exceeding their expectations.

As a Client Services Consultant II, you'll:

• Own the Client Experience: Take full accountability for day-to-day service support, partnering closely with Account Executives and leading the administration of multiple complex clients.
• Lead with Purpose: Coordinate and facilitate client meetings, prepare impactful materials, and drive finalist and stewardship meetings.
• Think Consultatively: Offer creative, consultative solutions and identify innovative plan design alternatives.
• Deliver Excellence: Provide timely, outstanding customer service and foster lasting client satisfaction.
• Shape Strategy: Lead account audits, strategic planning, and partner with financial teams to deliver insightful client reports.
• Share Your Expertise: Serve as a key resource and subject matter expert for Customer Unit and National Accounts.
• Drive Growth: Support RFP responses, facilitate contract execution, and ensure compliance.
• Stay Ahead: Keep up with industry trends, competitor products, and legal developments.
• Master the Details: Apply analytical skills to MetLife's group products, services, and systems.

What You Bring (Required Qualifications):

• 3+ years of insurance/account management/client service experience
• Passion for client service and continuous learning
• Excellent organizational, interpersonal, and communication skills
• Ability to work autonomously, prioritize, and remain flexible
• General understanding of employee benefits
• Proficiency with Microsoft Office, Teams, and Webex
• Self-motivation and proactive personal development
• Willingness to travel (10%)
• High School Diploma or equivalent (bachelor's degree preferred)
• Experience with Disability products and project management preferred

What You'll Experience:

• A culture of support, collaboration, and purpose.
• Opportunities to grow, learn, and advance your career.
• Recognition for your impact and achievements.
• A team that celebrates you and your contributions.

The expected salary range for this position is $70,000 - $84,700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$70,000 - $84,700


Requisition #: 13168

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