Description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
About Integon

Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we have proudly maintained our certification as a Great Place to Work. We support U.S. affiliates by delivering high-quality property and casualty insurance services.

Our Claims Reporting team plays a vital role in supporting customers during critical moments by providing compassionate assistance and clear guidance when filing a claim

What You'll Do

As a Claims Reporting Representative, you will be the first point of contact for customers reporting a loss. You will gather essential information, guide callers through the initial steps of the claims process, and route them to the appropriate teams. You will also perform administrative and documentation tasks to ensure accuracy and compliance with internal standards.

Key Responsibilities

• Establish rapport with customers and collect information to file First Notice of Loss (FNOL) claims

• Provide customers with a clear overview of the claims process and next steps

• Receive, screen, and route incoming phone calls and electronic correspondence

• Communicate with customers and third parties to obtain or provide claim-related information

• Follow established guidelines for documenting claims and customer interactions accurately

• Assist customers with scheduling vehicle or property inspections and setting up rental cars when needed

• Demonstrate empathy, patience, and professionalism during all conversations

• Use online systems, prompts, and claims knowledge to guide callers and set expectations

What We're Looking For

Education

High School Diploma, GED, or equivalent experience.

Skills and Experience

• Advanced English and Spanish (fully bilingual).

• Ability to multitask and work with multiple systems.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Strong verbal and written communication skills.

• Attention to detail and ability to follow structured procedures.

Benefits

Compensation and Security

• Paid training

• Fully reported wages to IMSS and Infonavit

• Savings Fund

• Profit Sharing

• Weekly food vouchers

• Weekly payment schedule

• Life and burial insurance

Workplace and Wellbeing

• On-site parking

• On-site wellness center

• On-site coffee shop

• Gaming room

Perks

• Nine Days of Paid Time Off (in addition to annual vacations)

• Nine Paid Company Holidays Per Year

• Marriage Leave

• Parental Leave

• Access to Learning Platforms

• Employee referral program

• Discounts at partner establishments

• Monthly employee events and celebrations

Join Us!

Apply today and start your career with a certified Great Place to Work.

Skills
Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Requisition #: 369555752

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