Description

• Assist examiners as needed to facilitate appropriate compensability decisions.
• Maintain active file diaries to track and ensure completion of delegated tasks.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state-specific timeframes.
• Accurately document claim activities in file notes.
• Prepare high-quality documentation in a timely manner, including benefit notices, nurse and legal referrals, record requests, and settlement documents.
• Respond promptly and appropriately to internal and external customer inquiries regarding claims.
• Ensure adherence to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD, and PA.
• Follow Chubb's Best Practice guidelines in all claim handling activities.
• Collaborate with relevant resources to resolve issues efficiently.
• Manage an inventory of direct handle pension and/or lifetime medical files.
• Work collaboratively with regional peers to ensure adequate coverage during vacations or absences.