Description

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  Deliver superior customer service and satisfaction through effective interactions with insureds, claimants, agents, underwriters, and others.
  
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  Contribute to collaborative environment by consistently demonstrating teamwork, high motivation, behavior and effort to achieve goals and objectives.
  
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  Provide accurate and timely expense and loss assessments on Lost Time claims.
  
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  Timely and appropriately communicate with internal and external customers relative to account trends, issues, and claim activity.
  
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  Consistently demonstrate fundamentally sound claim handling by achieving compliance in the areas of investigation, coverage, loss assessment, and case management.
  
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  Ensure the establishment, documentation, and execution of appropriate strategies to bring early resolutions to assigned claims.
  
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  Recognize and properly address coverage issues, potential fraud, and subrogation; follow guidelines and completion of reporting forms.
  
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  Keep all files on a current diary system in order to monitor new developments, follow up on requests, update management and respond to all other diary activities in a timely manner.
  
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  Provide guidance and direction to team members with the ultimate goal of managing and resolving a claim