Job Type
Full-Time
Description
JOB DESCRIPTIONThe Claim Center Trainer/Facilitator is responsible for designing and delivering engaging training programs for new hires and current employees within the North America Claim Center. This role focuses on building foundational and advanced skills for North America Claims Contact Center positions, utilizing a variety of facilitation techniques to ensure effective knowledge transfer, skill development, and ongoing professional growth.
Key responsibilities:
- Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement.
- Design new hire and upskill curriculum.
- Assess learner needs to adapt training delivery and design.
- Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives.
- Evaluate training effectiveness through feedback, assessments, and performance metrics
- Maintain currency with industry trends, adult learning principles, and new facilitation techniques to continuously enhance training programs and promote continued learning within North America Claim Center.
Requisition #: 29340
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Job ID: 82028949
Chubb
Insurance
United States
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 180th largest ...
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